Prospective Client FAQ
Prospective Client FAQ
Make Capital is a technology service provider. Here will be information on your company regulation.
Make Capital are an execution-only FX, index and commodities CFD broker. We also offer the option for you to manage client funds as a Money Manager.
All client funds are held in accordance with client money rules mandated by the relevant regulatory authority, and held in segregated accounts with a top tier Bank.
Make Capitals Offices can be visited by appointment with your Account Manager.
Proof of ID - To open a Make Capital account you must provide a full, clear and valid copy of your International Passport or EU National I.D. card, in addition to the documents required to verify your address.
Proof of Address – This can be either a Bank/Credit Card/Debit Card statement or utility bill (gas, water, electricity, council tax) dated within the last 6 months. Online bank statements must be certified by your Bank.
If someone else was going to trade on your account you (the rightful owner of the account) will need to complete and sign a Limited Power of Attorney (LPOA) document. By doing so you will authorise the person to trade on your behalf. They will not be permitted to make deposits and withdrawals.
Corporate accounts will need to provide similar documents for each of the Directors, but our Support Team will guide you through this process. All documents must be sent to firstname.lastname@example.org or uploaded via ‘Upload Documents” option in My Capital:
We aim to verify our potential clients using industry-standard methods - but it is not always possible. Sometimes you may be asked to provide additional documentation to support your application.
If your application is complete and no further documentation is required it can be within a few hours, depending on the volume of applications received. We aim to open every successfully completed application within 24 hours. Please make sure you carefully read all the confirmation emails during this process as you might be requested to provide additional supporting documents. The sooner you provide us with any additional documentation the earlier we can open the account for you.
If you require a status update on your application or any requested documents at email@example.com.
Chinese applicants should contact firstname.lastname@example.org.
US$200 or the equivalent value of US$200 in another currency i.e.: GBP, USD, EUR
You can choose between: USD EUR, GBP, SGD, but you cannot change this once funds have been received into the account.
Once an account has been funded there is no way to change the currency of the account. If the account has not been funded please send an email to email@example.com with the account number and the currency you require. If the account has already been funded you will have to request a new account as it cannot be changed once funds have been deposited. Please contact firstname.lastname@example.org for more assistance, specifying the currency, leverage and account type.
We welcome Corporate accounts, but the application process is slightly different. Before submitting your Company Application we suggest contacting one of our representatives who will be able to guide you through this process.
If you require a Corporate application with our UK branch please email us at support@MakeCapital.com and we will be happy to answer any questions that you may have.
Only by prior agreement with the Support Team. However, before opening a joint account with your friend, family, partner or business partner keep it in mind that both of you can fund and withdraw from the account without any restrictions and it is very important that the risks are accepted and understood.
DEPOSITS & WITHDRAWALS
You can fund your account by :
- Debit and Credit Cards (Visa, Master, Maestro, JCB)
- China Union Pay (only for Chinese residents)
- Bank Transfer
- Broker to Broker Transfer
This will depend on the funding method you wish to choose:
- Debit and Credit Cards (Visa, Master, Maestro) - instant
- China Union Pay – within 2 hours
- Bank Transfer – for local payments it is the same day or next day for international payments 3-5 business days but may take longer
- Broker to Broker Transfer – 3-5 business days but may take longer
To transfer funds between trading account you will need to login to your My Capital Account Management Tool by selecting the button on the top of the website page:
You will need to enter your login details to get access to the Portal. You will then be able to select Internal Transfer from the left hand side and then select the accounts and amount you are looking to transfer.
While Make Capital endeavours to ensure the functionality of its Client Portal is always perfect, it accepts no liability for a client having insufficient margin on their account through not being able to transfer funds promptly.
There is a maximum charge of 0.5% for funding via China Union Pay. Charges for Bank transfers may involve conversion costs and are determined by the remitting Service Provider. You cam make one withdrawal per month free of any sending charges from Make Capital, although in some cases the receiving Service Provider may levy a charge depending on their Terms of Service. Subsequent withdrawals will cost us$10 per transaction.
This will depend on the Service Provider and will be outside the control of Make Capital, but as a guide we would expect the following timescales to be met:
- Debit and Credit Cards (Visa, Master, Maestro, JCB) - 3-5 business days or may take longer
- China Union Pay – usually within 24 hours
- Bank Transfer – for local payments it is the same or next business day, for international payments it is 3-5 business days but may take longer
We will need evidence from your Bank confirming that your debit or credit card has expired and a Bank statement dated within the last 3 months displaying your name, address and account number. Please submit your withdrawal request here and email your supporting evidence and Bank statement to email@example.com
The main principle is that Make Capital returns the funds to the original source.
I.e.: If you funded by Visa /MasterCard or debit card the original amount will be returned to those credit or debit cards. If the interval between your credit/debit card deposits and withdrawal is more than 90 days the funds may be returned directly to your Bank account, although you might need to provide supporting documentation to demonstrate that the account is held in your name.
No, we do not currently accept PayPal.
We will need evidence from your Bank confirming that your debit or credit card either has been closed, lost, stolen or expired, and a Bank statement dated within the last 3 months displaying your name, address and account number for the account that you wish to nominate for your withdrawal. Please submit your withdrawal request here and email your supporting evidence and Bank statement to firstname.lastname@example.org
When you make a withdrawal the amount will be automatically deducted from your equity. You can no longer use this amount for covering your open positions so please calculate this figure carefully before making a withdrawal and ensure that the remaining amount is sufficient for your purposes. Please bear in mind that managing your margin and risk is your responsibility. If your withdrawal causes your existing trades to be closed out we will not be able to help you.
Third Party payments are not allowed whether you are funding your account or making a withdrawal. We can only accept funds from a source bearing the account holder’s name. Equally we can only return funds to a source which bears the name of the rightful owner of the account. If we have to return Third Party deposits charges will be deducted from the amount returned.
Any card, Bank account, e-wallet which is not held in your name is considered to be a Third Party.
DEMO ACCOUNT FAQ
Please follow these instructions:
- Open the platform
- Click on ‘File’ in the top left corner, and select ‘Open an Account’ from the sub-menu:
- Press the ‘Scan’ button and select the MakeCapital –Demo02 and click ‘Next’
- Tick ‘New Demo Account’ and click ‘Next’
- Fill in your details, select the account type, deposit amount, leverage and tick the ‘Subscribe to Newsletters’ box and click ‘Next’
- You will then be given a new set of demo login credentials
Alternatively you can login to MyCapital and select ‘Request a new account’ from the Accounts Tab:
To request a new password for your demo account please email Client Support with your demo account number.
Our demo accounts do not expire, although we may delete demo accounts that have become inactive for 30 days or longer. Once deleted, they cannot be recovered. If the trading history is important be sure to back it up weekly.
Trades cannot be removed from the demo account history, although we may choose to delete them from time to time as part of routine maintenance. If your Demo history is important we suggest performing a back-up at least once a week.
Yes, all demo accounts have access to all products including currencies, indices and commodities.
Yes, they are identical.
Note: While Demo accounts replicate Live accounts no guarantees can be made that trading prices and results will be identical due to underlying market liquidity and pricing considerations.
All profits made on Demo accounts are non-transferable and may not be withdrawn.
To top up your demo account please email Client Support and let us know your login number and the amount you would like added. We can also reduce funds in your demo account at your request.
To run a back test you will need to open and login to the platform. Then click on the Strategy Tester button by pressing on ‘View’ in the top left and go down to ‘Strategy Tester’.
A new panel should then appear on the platform:
You can then select the EA, symbol and model as well as the period, spread and testing dates. For more information on how to run back tests please contact Client Support.